Urban Flora Logo
Your local Winnipeg Florist 
phone: (204) 255-6700   •   toll free: 1-866-406-6041
1026A St. Mary's Road, Winnipeg, MB
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Urban Flora: Policy and Guarantee

1. Guarantee
2. Pricing Information
3. Payment Methods
4. Substitution Policy
5. Delivery Prices
6. Delivery Destinations
7. Privacy & Security
8. Currency
9. Changes to Privacy Statement


Guarantee
We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact us at (204) 255-6700 or toll free at 866-406-6041.

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Pricing Information
Prices listed on the Urban Flora website exclude all taxes, and delivery levies.

All orders placed on the Urban Flora website are subject to a 5% Goods and Services Tax(GST) and orders that are inside the province of Manitoba are subject to a 7% Manitoba Provincial Sales Tax (PST).
Please view our Delivery Policy for delivery charges.

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Payment Methods
We accept the following payment methods:
  • Visa
  • MasterCard
  • American Express
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Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

If you have particular color(s) you would prefer if your first choice is not available, please specify in the Instructions dialog box on the check out page.

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Delivery Policy - Winnipeg, MB
Urban Flora is dedicated to delivering your floral gifts in a timely manner and will do its best to meet your requested dates. During peak floral delivery periods including Christmas, Valentine's Day, and Mother's Day, we can only guarantee delivery on your date, if received 3 business days prior to holiday.

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Delivery Policy - Canada and United States
Orders to be delivered inside Canada and the United States, delivery is generally available Monday through Saturday. There are no deliveries on Sundays and legal holidays. Please place order 3 business days in advanced.

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Delivery Policy - International
Due to the various time zones between Canada and other continents, please place order 3 business days in advance.

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Delivery Price
The following are the fees associated with floral deliveries. Each fee is per order, for each address.

Delivery LocationPriceGST ( 5% )Total
Pickup - Winnipeg OnlyFreeFreeFree
Inside the city of Winnipeg$7.00$0.42$7.42
Direct Delivery Inside the city of Winnipeg$12.00$0.72$12.72
Town of Birds Hill$13.00$0.78$13.78
Close to Birds Hill Park$16.00$0.96$16.96
Lockport, Selkirk, Stonewall$20.00$1.20$21.20
Other Cities in Canada$10.00$0.60$10.60

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Delivery Destinations
The pricing on the Urban Flora website are only valid for deliveries within the Winnipeg, Manitoba area. If you would like a delivery outside of that area, please call us at (204) 255-6700 or toll free at 866-406-6041 and we will be more than happy to help you place your order.

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Privacy & Security
Urban Flora takes our customer's privacy very serious. Our website uses SSL and supports the industry standard of 128 bit encryption for all our credit card information.

All information gathered on the Urban Flora website will only be used by Urban Flora Inc. and will NOT be shared with any 3rd parties.

Any email addresses obtained through the web site may be used by Urban Flora to send promotion material, that we believe will be of interest to our users. However, we will provide a method for the user to remove their email address from our list.

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Currency
All prices on the Urban Flora web site are in Canadian funds.

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Changes to Privacy Statement
Urban Flora Inc. may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the agree to all the terms of this document.

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